Terms of service
GENERAL TERMS OF NOORLICH RETAIL B.V.
This website is operated by Noorlich Retail B.V. By visiting our website and/or purchasing something from us, you agree to our "Service" and consent to the following general terms ("General Terms" and "Terms"), including additional terms and policies referenced herein and/or available via hyperlink. These General Terms apply to all users of the site, including but not limited to browsers, vendors, customers, merchants, and/or content creators.
SECTION 1 - ONLINE STORE TERMS
1.1 By agreeing to these General Terms, you represent that you have reached the age of majority in your state or province of residence, or that you have reached the age of majority in your state or province of residence and have consented to the use of this site by minors under your care.
1.2 You may not use our products for any illegal or unauthorized purposes, nor may you, by using the Service, violate any rights in your jurisdiction (including but not limited to copyright).
1.3 You may not transmit any computer viruses, worms, or any other destructive code.
1.4 Violation or breach of any of the Terms will result in immediate termination of your Services.
SECTION 2 - ENTREPRENEUR IDENTITY
Company name: Noorlich Retail B.V.
Chamber of Commerce number (KVK): 99207958
Trade name: Floriva Dom
VAT number: NL868866751B01
Customer service email address: support@florivadom.com
Company address: Nevelgaarde 8, 3436ZZ Nieuwegein (No return address)
SECTION 3 - GENERAL TERMS
3.1 We reserve the right to refuse service to anyone, for any reason, at any time.
3.2 You understand that your content (excluding credit card information) may be transmitted in unencrypted form and may include:
(a) transmissions over various networks; and
(b) modifications to adapt to technical requirements of connecting networks or devices.
3.3 You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the Service, use of the Service, access to the Service, or any contact on the website through which the service is provided, without our express written consent.
SECTION 4 - ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION
4.1 We are not responsible if the information provided on this site is not accurate, complete, or current. The materials on this site are intended for general informational purposes only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more current sources of information. Any reliance on the materials on this site is at your own risk.
4.2 This site may contain certain historical information. Historical information is inherently not current and is provided for informational purposes only.
4.3 We reserve the right to modify the content of this site at any time, but we are not obligated to update any information on our site. You agree that monitoring changes on our site is your responsibility.
SECTION 5 - CHANGES TO SERVICE AND PRICES
5.1 Prices of our products may change without notice.
5.2 We reserve the right to modify or discontinue the Service (or any part or content thereof) at any time without notice.
5.3 We will not be liable to you or any third party for any modifications, price changes, suspension, or discontinuation of the Service.
SECTION 6 - PRODUCTS OR SERVICES
6.1 Some products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only in accordance with our Return Policy.
6.2 We have made every effort to display the colors and images of our products appearing in the store as accurately as possible. We cannot guarantee that the display of any color on your computer monitor will be accurate.
6.3 We reserve the right, but are not obligated, to limit the sale of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantity of any products or services we offer. All product descriptions or prices may change at any time without notice, at our sole discretion. We reserve the right to withdraw any product at any time. Any offer for any product or service made on this site is void where prohibited.
6.4 We do not guarantee that the quality of any products, services, information, or other materials purchased or obtained by you will meet your expectations, nor that errors in the Service will be corrected.
SECTION 7 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
7.1 We reserve the right to refuse to fulfill any order you place with us. We may, at our discretion, limit or cancel quantities purchased per person, per household, or per order.
7.2 These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders using the same billing and/or shipping address. If we make a change or cancel an order, we may try to notify you by contacting the email address and/or billing address/phone number provided at the time of order. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.
7.3 You agree to provide current, complete, and accurate purchase and account information for all purchases made in our store. You agree to promptly update your account and other information, including email address, credit card numbers, and expiration dates, so we can complete your transactions and contact you if necessary.
SECTION 8 - PRICE
8.1 All product prices displayed on the website exclude VAT, customs duties, customs fees, and other local taxes or fees applicable in the destination country. Since the entrepreneur does not collect VAT on this sale (see Section 12), the customer is fully responsible for all these import costs.
8.2 Regardless of the above, the entrepreneur may offer products or services with variable prices that depend on fluctuations in the financial market, which the entrepreneur cannot influence. This dependence on market fluctuations and the fact that the stated prices may be indicative will be clearly specified in the offer.
8.3 Price increases within 3 months from the conclusion of the contract are allowed only if they result from legal provisions or terms.
8.4 Price increases after 3 months from the conclusion of the contract are allowed only if the entrepreneur has agreed to them, and
a. result from legal provisions or terms; or
b. the consumer has the right to terminate the contract from the date the price increase takes effect.
SECTION 9 - OPTIONAL TOOLS
9.1 We may provide you access to third-party tools over which we have no monitoring, control, or influence.
9.2 You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations, or conditions of any kind and without any endorsement. We bear no liability arising from or related to your use of optional third-party tools.
9.3 Any use by you of optional tools offered through the site is entirely at your own risk and discretion, and you should ensure that you are familiar with and accept the terms on which the tools are provided by the respective third-party providers.
9.4 We may also offer new services and/or features through the website in the future (including the introduction of new tools and resources). Such new features and/or services will also be subject to these Terms and Conditions.
SECTION 10 - THIRD-PARTY LINKS
10.1 Some content, products, and services available through our Service may include third-party materials.
10.2 Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for investigating or evaluating the content or accuracy and do not guarantee and will not be liable for any third-party materials or websites, or any other third-party materials, products, or services.
10.3 We are not responsible for any damages or losses related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please carefully review the policies and practices of third parties and ensure you understand them before engaging in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.
SECTION 11 - USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS
11.1 If you submit certain reports to us upon request (such as contest entries) or send creative ideas, suggestions, proposals, plans, or other materials unsolicited, whether online, by email, regular mail, or otherwise (collectively "comments"), you agree that we may at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any comments you send us. We are not and will not be obligated to:
a. keeping any comments confidential;
b. paying compensation for any comments; or
c. responding to any comments.
11.2 We may, but are not obligated to, monitor, edit, or remove content that we, at our sole discretion, consider unlawful, offensive, threatening, defamatory, libelous, pornographic, obscene, or otherwise objectionable, or that infringes on the intellectual property rights of any party or these Terms and Conditions.
11.3 You agree that your comments will not infringe any third-party rights, including copyrights, trademarks, privacy, personal rights, or other personal or proprietary rights. You also agree that your comments will not contain defamatory or otherwise unlawful, offensive, or obscene material, nor will they contain any computer viruses or other malicious software that could in any way affect the operation of the Service or any related website. You may not use a false email address, impersonate anyone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you post and their accuracy.
11.4 We do not accept responsibility and are not liable for any comments posted by you or any third party.
SECTION 12 – IMPORT AND VAT
12.1 Shipping environment: The Customer acknowledges that all goods ordered through this website are shipped directly by an external supplier from outside the European Union (EU) and the United Kingdom (UK). The goods do not enter commercial circulation in the UK or EU through the entrepreneur.
12.2 Place of delivery and VAT exclusion: According to applicable VAT regulations (including Articles 32-33 of EU Directive 2006/112/EC and similar national regulations, such as Article 5(1) of the Dutch Turnover Tax Act 1968), the place of delivery for VAT purposes is considered the country where the transport begins (i.e., outside the EU/UK). Therefore, the entrepreneur does not charge VAT on the sale of these goods. The prices quoted do not include VAT or customs duties.
12.3 Customer as importer of goods: The Customer acts as the importer of goods in the country of delivery and bears full responsibility for completing all import formalities.
12.4 Customer's responsibility for import costs: The Customer expressly acknowledges and accepts that they bear sole responsibility for declaring and paying all applicable import costs upon the arrival of goods in the destination country. This includes, but is not limited to:
a) Import VAT at the rate applicable in the destination country;
b) Customs duties, fees, or import taxes;
c) Fees for customs clearance, brokerage fees, or administrative surcharges imposed by customs authorities or postal/courier services.
These costs are usually charged to the Customer by the postal or courier service provider before or at the time of delivery. The entrepreneur does not participate in determining or collecting these import costs.
12.5 No liability for import costs or delays: The business is not liable in any way for import VAT, customs duties, taxes, or delays, confiscations, or non-delivery resulting from the customer's failure to comply with regulations. By placing an order, the customer accepts these terms and releases the business from any related claims or costs.
SECTION 13 – ERRORS, INACCURACIES, AND OMISSIONS
13.1 Occasionally, our site or the Service may contain typographical errors, inaccuracies, or omissions that may relate to product descriptions, prices, promotions, offers, shipping costs, transit times, and availability.
13.2 We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after an order has been placed).
13.3 We make no commitment to update, change, or clarify information in the Service or on any related website, including, but not limited to, pricing information, except as required by law. Any specified update or refresh date applied in the Service or on any related website should not be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 14 – PROHIBITED USES
14.1 In addition to other prohibitions set forth in the Terms, use of the site or its contents is prohibited:
a. for any unlawful purpose;
b. to encourage others to perform or participate in any unlawful activities;
c. to violate any international, federal, provincial, or state laws, rules, regulations, or local ordinances;
d. to infringe or violate our intellectual property rights or the intellectual property rights of others;
e. to harass, abuse, insult, harm, defame, slander, discredit, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
f. for transmitting false or misleading information;
g. for transmitting or distributing viruses or any other type of malicious code that will or may be used in any way that affects the functionality or operation of the Service or any related website, other websites, or the Internet;
h. for collecting or tracking personal data of others;
i. for spamming, phishing, pharming, impersonation, using spiders, crawlers, or scraping;
j. for any obscene or immoral purpose; or
k. to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet.
14.2 We reserve the right to terminate your use of the Service or any related website for violation of any prohibited uses.
SECTION 15 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
15.1 We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free. We do not guarantee that the results obtained from using the service will be accurate or reliable.
15.2 We reserve the right to remove the service indefinitely or cancel the service at any time without notice.
15.3 You expressly agree that your use of or inability to use the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided "as is" and "as available" for your use, without any representations, warranties, or conditions of any kind, either express or implied, including any implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
15.4 Under no circumstances shall we, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injuries, losses, claims, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including but not limited to lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether arising from contract, tort (including negligence), strict liability, or otherwise, arising from your use of any service or any products purchased through the service, or for any other claims related in any way to your use of the service or any product, including but not limited to any errors or omissions in any content, or any losses or damages of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available through the service, even if advised of the possibility. Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states or jurisdictions our liability is limited to the maximum extent permitted by law.
SECTION 16 – RETURN POLICY
16.1 The customer has the right to return the product within 14 days of receipt. The customer bears all costs related to the return of the product. The product must be returned directly to the supplier.
16.2 Noorlich Retail B.V. is not responsible for any costs related to the return of the product. The customer agrees to release Noorlich Retail B.V. from any expenses or liabilities related to the return process.
SECTION 17 – INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Floriva Dom and our parent company, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any claims or demands, including reasonable attorney fees, made by any third party due to or arising out of your breach of these General Terms and Conditions or the documents they refer to, or your violation of any law or the rights of a third party.
SECTION 18 – SEVERABILITY
If any provision of these General Terms and Conditions is found to be unlawful, invalid, or unenforceable, that provision shall nevertheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable part shall be deemed severed from these Terms, such determination shall not affect the validity and enforceability of the remaining provisions.
SECTION 19 – TERMINATION
19.1 Obligations and liabilities of the parties incurred prior to the termination date of the agreement shall survive the termination of this agreement for all purposes.
19.2 These General Terms and Conditions apply unless and until they are terminated by you or by us. You may terminate these Terms at any time by notifying us that you no longer wish to use our Services or by ceasing to use our website.
19.3 If, in our sole discretion, you fail or we suspect you have failed to comply with any term or provision of these General Terms, we may also terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or we may refuse you access to our Services (or parts thereof) accordingly.
SECTION 20 – ENTIRE AGREEMENT
20.1 Our failure or delay in enforcing any right or provision of these General Terms shall not constitute a waiver of such right or provision.
20.2 These General Terms and any policies or operational rules published by us on this page or in relation to the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding all prior or contemporaneous agreements, communications, and proposals, both oral and written, between you and us (including, among others, any previous versions of the General Terms).
20.3 Any ambiguities in the interpretation of these General Terms shall not be interpreted against the drafting party. This means that if there are unclear parts of the terms, they cannot be interpreted against us but reasonably and in favor of the company.
SECTION 21 – APPLICABLE LAW
These General Terms and any separate agreements under which we provide you with Services are governed by and will be interpreted in accordance with Dutch law.
ARTICLE 22 – PRIORITY OF THESE TERMS OVER OPPOSING PARTY'S TERMS
These General Terms take precedence over all terms of the opposing party, including those in orders, invoices, or other documents of the opposing party. Terms of the opposing party that conflict with or deviate from these General Terms are expressly rejected unless we explicitly agree to them in writing.
ARTICLE 23 – PRIORITY OF AGREEMENT
In the event of any conflict or inconsistency between the provisions of these General Terms and the provisions of a specific agreement between the customer and the entrepreneur, the provisions of that specific agreement shall prevail. Conflicting provisions in the General Terms will be disregarded in such cases.
SECTION 24 – CHANGES TO TERMS
24.1 You may review the latest version of the General Terms at any time on this page.
24.2 We reserve the right, at our sole discretion, to update, modify, or replace any part of these General Terms by posting updates and changes on our website. It is your responsibility to check our website periodically for changes.
24.3 Further use or access to our website or Services after any changes to these General Terms have been published constitutes acceptance of those changes.