Frequently Asked Questions

Need help?

Shipping

How long does delivery take?

Processing time: 1–2 business days. Shipping time: 4–6 business days. Total estimated delivery: 5–8 business days.

Do you offer free shipping?

Yes, we offer free tracked shipping on all orders to Poland, France, the Netherlands and the USA.

Returns

Can I return my order?

Yes, you have 30 days from delivery to return your order.

When will I receive my refund?

After receiving and inspecting the product, the refund will be processed within 7 business days.

Payments

Which payment methods do you accept?

Yes, payment is SSL-encrypted. We accept Visa, Mastercard, Apple Pay and more.

30-day return policy

You can always return your order within 30 days of receipt.

Free and fast delivery

All orders ship free with tracking.

Secure SSL payment

Apple Pay, Google Pay, Mastercard, Visa and more.

Email contact

support@florivadom.com — response within 24h on business days.