30 days from the date of delivery
Returns are made at the customer's expense
None
The payment refund will be processed within 7 days of receiving the returned product
It is possible to exchange products
You have 30 days from the delivery date to return products. After this period, we cannot accept returns.
To start the return process, please contact us by email at support@florivadom.com. We will send you detailed return instructions. support@florivadom.com. We will send instructions on the next steps.
Before shipping, please make sure that the product:
Please securely pack the product and send it back via a reliable courier company. We recommend choosing a registered shipment to avoid loss during transport.
Please note that the return shipping costs are covered by the customer.
If you want to cancel your order, please contact us immediately by email at support@florivadom.com. We will do our best to fulfill your request. However, please note that cancellation is only possible before the order is processed or shipped.
If you received a damaged product or one different from what you ordered, please contact us at support@florivadom.com with a clear photo showing the issue. After verification, we will send the correct product or a replacement.
After receiving and inspecting the returned product, the funds will be refunded to the original payment method. Please allow up to 7 days for the refund to be processed. No handling fee applies.
If you want to exchange a product, please contact us within 30 days of the delivery date. Let us know which product you want to exchange for by sending a message to support@florivadom.com, and we will provide further instructions. All products must be unused, unwashed, and returned with original tags and packaging to qualify for an exchange.
The owner and operator of the Floriva Dom website is the company B&M Online Retail v.o.f., registered in the Netherlands.
Registration number: 97993018
VAT number: NL868316076B01
Address:
Nevelgaarde 8, 3436 ZZ Nieuwegein, Netherlands
If you have any questions or need help placing an order, contact us. We are happy to assist you!
Customer service hours:
Monday - Friday: 09:00 - 17:00 CET
Email: support@florivadom.com
Phone: +31620426475
Contact form: Open contact form